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Refund policy

Refund Policy
At Flashy Hair, we are confident in the effectiveness of our products. However, we understand that results may vary. To ensure fairness and accountability, we have established the following refund policy.

1. Eligibility for Refund:

  • You may request a refund if you have used the product consistently for 90 days (3 months) and can demonstrate that it did not work as advertised.

  • To qualify, you must provide weekly progress pictures as proof of usage and results.

2. Refund Process:
Step 1: Notify Us

  • Contact us at [email address] within 7 days of completing the 90-day period to initiate a refund request.

Step 2: Provide Evidence

  • Submit the following:

    • Weekly Pictures: Clear, dated photos of your hair/scalp taken once per week for the entire 90-day period.

    • Proof of Purchase: Order number or receipt.

    • Usage Log: A brief description of how you used the product (e.g., frequency, application method).

Step 3: Review

  • Our team will review your submission within 14 business days. If approved, we will process your refund.

3. Refund Details:

  • Refunds will be issued to the original payment method.

  • Shipping costs are non-refundable.

4. Exceptions:

  • Refunds will not be issued if:

    • The product was not used as directed.

    • Weekly pictures are missing or unclear.

    • The refund request is made after the 90-day period.

5. Contact Us:
For questions or to submit your refund request, contact us at [email address].

Why We Require Weekly Pictures:

  • Accountability: Ensures the product was used consistently and as directed.

  • Fairness: Allows us to verify claims and maintain trust with all customers.

  • Transparency: Helps us improve our products based on real user feedback.

Example of Weekly Picture Requirements:

  • Week 1: Baseline photo before starting the product.

  • Week 2–12: One photo per week, clearly showing your hair/scalp from the same angle and lighting.

  • Dates: Each photo must include a timestamp or be clearly labeled with the date taken.

This policy is clear, fair, and ensures that both you and your customers are protected. It also encourages proper use of the product while providing a transparent process for refunds. Be sure to replace placeholders (e.g., Flashy Hair,) with your actual information.